Freedom Signal Fulfillment, Refund, and Cancellation Policy
Effective Date: January 1st, 2022
At Freedom Signal, our mission is to empower advocates and organizations with tools to combat human trafficking and sexual exploitation. This Fulfillment, Refund, and Cancellation Policy outlines our terms to ensure transparency and fairness.
1. Fulfillment Policy
Freedom Signal provides access to its software platform as a subscription-based service. Upon payment, you will be granted access to the platform and its features as outlined in your subscription plan.
Delivery of Services:
- Access is typically granted immediately upon successful payment processing.
- You will receive a confirmation email with login credentials and instructions within 24 hours of subscription. If you encounter any delays, please contact us at [email protected] or call 502-409-4673.
2. Refund Policy
Due to the nature of our services and the immediate access provided to proprietary tools and data, we operate under a no-refund policy.
Exceptions:
- In cases of technical issues preventing access to the platform, we will work to resolve the problem. If the issue cannot be resolved within 14 days, a prorated refund may be issued at our discretion.
- Refund requests must be submitted via email to [email protected] and include details about the issue encountered.
3. Cancellation Policy
Subscriptions can be canceled at any time through your account settings or by contacting our support team.
Cancellation Terms:
- Monthly Subscriptions: Cancellations made before the next billing cycle will avoid further charges. Payments for the current billing cycle are non-refundable.
- Annual Subscriptions: Cancellations before the renewal date will avoid further charges. Refunds for unused months in the current subscription period are not provided.
4. Contact Us
If you have questions about this policy or need assistance with your subscription, please contact us:
- Email: [email protected]
- Phone: 502-409-4673
- Mailing Address: P.O. Box 6542 Louisville, KY 40206
We appreciate your support in using Freedom Signal to address critical social issues. Thank you for understanding our policies, which enable us to sustain and improve our mission-driven services.